Terms and Conditions - For help with all your accommodation and touring needs the friendly and expert team at The Ballina Visitor Information Centre can assist with information, a free booking service and first hand knowledge of all the best kept secrets!

Terms and Conditions

Travel arrangements and prices detailed on this www Internet site are provided and coordinated by Ballina Shire Council. Ballina Shire Council has taken due care and responsibility to verify and check all information in this Internet WWW site as at the time of compilation. However, as the relevant accommodation & tour operators in this brochure supply this information, it accepts no responsibility for any inaccuracy or misdescription contained in this publication or information as so supplied.

Sales of services as contained in this publication are made by Ballina Shire Council, only as an agent for the person, business or company providing the services. Ballina Shire Council does not accept responsibility for any changes in price variation of services shown. All services and prices are subject to change without notice.

All maps, photographs, illustrations and computer-based graphics are included for general purposes only and are not always indicative of the subject matter. Hotel room photographs (graphics) may not be specific to the actual room occupied. Maps are not to scale.

Accommodation costs are for room only and do not include transfer or breakfast cost unless otherwise stated. Prices are inclusive of the Australian Goods and Services Tax. Prices over accommodation block out periods may alter from the prices advertised. Contact us for further details.

Whilst we provide a Free Booking Service, cancellations of Confirmed bookings (where payment has been made) will attract AUD$22.00 (inc. GST). Administration fee is in addition to the Cancellation Fee of the Service Provider/Operator. We reserve the right to offer alternative accommodation/tour of a similar standard in the case of the accommodation/tour operator overbooking their property or for any reason beyond our control.

These operators reserve the right to alter itineraries at any time as a result of fire, flood, extreme weather conditions or any other circumstance beyond their control.

Disclaimer

All information on this web site is correct at time of publishing. This web site may contain information about activities which by reason of their physical exertion or the degree of physical fitness required may be unsuitable or dangerous for certain persons, or it may describe activities which are inherently dangerous.

Ballina Shire Council makes no representations of fact, nature, quality and suitability about any or all of the activities promoted on this site and user agrees that the user shall be responsible for first satisfying himself/herself by independent enquiry or advice as to the suitability of the particular activity.

Ballina Shire Council does not accept responsibilty for any loss or damage (including consequential loss or damage) that may be suffered or incurred, or which may arise directly or indirectly, in respect of information on the pages published within this site.

Any access of this site by the user is entirely at the users own risk and Ballina Shire Council shall not be responsible for the propagation of computer worms or viruses transmitted from the site.

When you use this site, your privacy is protected by the Privacy and Personal Information Protection Act 1998 (NSW) (PPIPA).Ballina Shire Council has introduced practices and procedures to maximise compliance with PPIPA through its Privacy Management Plan. The following statement outlines the purpose for the collection of your personal information. If you would like more information about your rights concerning privacy you can view Ballina Shire Council’s Privacy Management Plan.

Ballina Shire Council collects your personal information in order to process your request for a booking enquiry or to make a booking. Your full name, address, email address and phone number are taken each time you make a booking with www.discoverballina.com.

Ballina Shire Council collects your full name, address, email address and phone number whenever you submit a query or suggestion, or request assistance with a booking.

Whilst the provision of this information is voluntary, without it we would not be able to process your request for the information or to make the booking. Your personal information is held by Ballina Shire Council and disclosed to our contractors who provide the booking service and/or arrange to forward the information that you have requested.

Ballina Shire Council uses your personal information for the purpose of responding and fulfilling your requests for products and services. Information collected at when you purchase products or services from www.discoverballina.com is used to charge your credit card and deliver your booking confirmation electronically. We may also contact you about your stay for customer service purposes, to make any changes or cancellations to your booking, or to respond to your questions or suggestions.

· Ballina Shire Council may disclose information from someone who poses a threat to Council’s activities (such as customer fraud) or whose activities could cause harm to others.

Although Ballina Shire Council offers accommodation from reputable accommodation suppliers, there have been no specific limitations placed on these suppliers from using or disclosing your information without your permission. Therefore we encourage you to review the privacy policies of any suppliers whose accommodation your purchase at www.discoverballina.com.

You can access any of your personal information that we hold. Ballina Shire Council provides a right of access and alteration to the personal information held about you in accordance with the PPIPA and the Freedom of Information Act. If you would like to know more about the personal information that we may hold on you please e-mail us at council@ballina.nsw.gov.au.

If you feel aggrieved by the conduct of Ballina Shire Council in respect of your privacy, then you are entitled to ask to have that conduct reviewed. Contact the Privacy Officer at Ballina Shire Council at council@ballina.nsw.gov.au.